Dear Customer, DCG Airport Taxi serves private and business/corporate Passengers. Please get familiar with provided hereunder information and if there is something more that you would like to know – please, contact us.
The DCG Customer Service is available 24/7. All Customers are offered support on how to book a taxi, how to pay for the service, but also regarding pick up and drop off instructions.
Bookings and Payments – Private and Corporate CustomersWe recommend private Customers to book requested services using “Book Online” quote – it is quick, safe and reliable. Corporate Customers who are not frequent users of taxi services are also advised to use “Book online” tool. It is also possible to order your taxi by phone. All frequent business Customers are normally offered an option of account bookings that are invoiced by DCG by the end of each month. Permanent Customers have assigned an account manager who is the first contact person. Payment methods vary depending on Customers. For new and less frequent users DCG offers option of paying by payment cards. We accept all major payment cards such as: Maestro, MasterCard, Visa and American Express. All permanent Corporate Customers can pay either by payment cards or bank transfers based on generated invoices.
Customer Service supportOur Customer Service is available 24/7, including holiday. For emergency issues that require immediate attention we recommend all Passengers to call us on: (+44) 0 208 1234547. All other issue that can wait a reply should be emailed to us. All general inquiries, matters related to bookings, drivers and services should be directed to: email@example.com Complaints and remarks should be always in written form and sent to: firstname.lastname@example.org Issues related to refunds have to be sent to email@example.com
Normally within 24h a confirming email is sent that the inquiry has been received. Depending on the seriousness of the matter, a reply is prepared as soon as it is only possible.
We care about your opinion even after your journey, thus, might sent you a survey to review our services and customer service.